True Residential brings the forced-air, commercial-grade refrigeration True is known for in restaurants into the home, wrapped in color and hardware options that suit a designed Greenwood Village kitchen. That commercial DNA makes these units powerful and durable, and it also shapes how they are serviced: cooling relies on strong condenser and evaporator airflow, a robust defrost cycle, and a well-sealed door. True units use a digital control with status indicators rather than a broad numeric fault-code system, so we diagnose by symptom and confirm the cause on the unit. We service True refrigerator columns, wine, and undercounter units across the Denver metro.
Models We Service
- Refrigerator columns: True 30-inch and 36-inch all-refrigerator and all-freezer columns
- Wine: True 24-inch and dual-zone wine cabinets and columns
- Undercounter: True beverage centers, undercounter refrigerators, and glass-door units
- Outdoor: True outdoor-rated refrigeration where installed indoors or in protected settings
Fault Diagnosis by Symptom
True Residential units do not publish a broad numeric fault-code system, so the table below is how we approach the most common calls, working from symptom to cause to a confirmed fix.
| Symptom | Typical Cause | Typical Fix |
|---|---|---|
| Not cooling | Fan, defrost frost, dirty condenser, or sealed system | Restore airflow, clear defrost, service system |
| Wine zone drifting | Evaporator fan, sensor, or control fault | Test fan and sensor, replace control |
| Ice maker not working | Water supply, inlet valve, or module fault | Verify water, test valve and module |
| Running constantly / loud | Dirty condenser, fan motor, or door seal | Clean condenser, replace fan, reseal door |
| Water pooling | Blocked defrost drain or door seal | Clear drain, replace gasket |
True Unit Not Holding Temperature?
Book a diagnosis. Diagnostic and travel fees, if applicable, are confirmed before the appointment and before repair approval.
Common Problems We Fix
The True calls we run most are units that stop cooling, wine columns that drift off their set point, and ice makers that quit. Because True refrigeration is airflow-driven, most cooling problems come back to a condenser or evaporator fan, a frosted evaporator from a defrost fault, or a condenser choked with dust, which in a busy household happens faster than owners expect. Wine zones that drift usually need a fan, sensor, or control. Ice makers that stop trace to the water supply, inlet valve, or module. A unit that runs constantly and loud is often a dirty condenser or a door that no longer seals. We confirm the failed part and verify a normal cooling cycle before we close the job.